Public Offer
Agreement on the provision of information services Edition of 05.08.2026
This document is the Provider's official offer to conclude a contract on the terms set out below. Under Article 642(2) of the Civil Code of Ukraine and Article 11 of the Law of Ukraine "On Electronic Commerce", paying for the Services or starting to use the Platform constitutes full and unconditional acceptance of these terms. The contract is concluded electronically and has the force of a document signed by the parties.
If you disagree with any term, do not pay for the Services and stop using the Platform.
Provider
Individual entrepreneur O.V. Rybalko
| Tax number (RNOKPP) | 2884410377 |
| [email protected] | |
| Account (IBAN) | UA823052990000026005025200225 |
| Address | 7 Kalynova St., Kosivshchyna, Sumy district, Sumy region, 42342, Ukraine |
| Phone | +380933619167 |
| Bank | JSC CB "PRIVATBANK" |
| Website | https://samo-trans.com |
1. Definitions
Platform — the website https://samo-trans.com together with all its services, mobile and other interfaces, including the personal account and the application programming interface (API).
Customer — a person who has accepted the terms of this Offer.
Services — provision of access to the information and functionality of the Platform within the scope of the selected Tariff Plan, as well as other services provided for by this contract (in particular, advertising services).
Tariff Plan — a set of features and quantitative limits; the current list and prices are published at https://samo-trans.com/taryfy.
Wallet — the Customer's internal account on the Platform recording funds and bonuses intended solely for paying for the Platform's Services.
Bonus funds — amounts credited to the Customer by the Provider free of charge: under the referral programme, via a promo code, as part of promotions, compensations or a trial period.
2. Subject of the contract
2.1. The Provider grants the Customer access to the information and functionality of the Platform within the scope of the selected Tariff Plan, and the Customer pays for that access.
2.2. The Services are intangible and are supplied remotely over the internet. There is no physical medium, delivery or transfer of goods.
2.3. The Platform is an information service in the field of freight transport: it provides a marketplace for posting and finding information about cargo and vehicles. The Provider is not a carrier, freight forwarder, agent, broker, intermediary or a party to contracts between users. It does not arrange transport, does not accept cargo, does not supervise deals and does not handle settlements between users.
2.4. The Provider does not guarantee that the Customer will achieve any business result: availability of suitable cargo or vehicles, a number of listings, reviews, views, concluded deals, income earned, or a return on the Services. The subject of the contract is access to functionality, not the outcome of using it.
2.5. The Provider does not vet users, their legal capacity, authority, solvency, permits, licences or insurance, nor the accuracy of the information they post, and bears no responsibility for it. Verifying a counterparty is the Customer's own duty and risk.
2.6. The Customer may be a legally capable individual aged 18 or over, an individual entrepreneur, or a legal entity that has registered an account. A person acting on behalf of a legal entity or entrepreneur confirms that they hold the relevant authority.
2.7. The Provider may change the composition, scope and technical implementation of the functionality of the Platform, of individual Tariff Plans and services, including adding, changing and discontinuing individual features, provided this does not materially reduce the scope of Services already paid for by the Customer.
3. Price, currency and payment
3.1. The current Tariff Plans and their prices are publicly available at https://samo-trans.com/taryfy. The price is the one in force at the moment of payment.
3.2. Prices for the Services are set in US dollars (USD). Payment is made in the national currency of Ukraine: the conversion is performed by the issuing bank of the Customer's payment card or by the payment system at their own rate at the time of the transaction. The Provider does not set the conversion rate, does not influence it, does not receive any exchange difference and does not compensate for it. The hryvnia amount actually debited from the Customer's account may differ from the indicative amount shown on the Platform.
3.3. Banks, payment systems and other third parties may charge their own fees (for conversion, cross-border transactions, transfers and so on). Such fees are not included in the price of the Services, are paid by the Customer additionally, do not belong to the Provider and are not refundable by the Provider.
3.4. The price of the Services is final in the sense that the Provider does not increase it unilaterally after payment and does not add any charges in its own favour. If a tax or mandatory levy is to be added to the price under applicable law, this is stated on the tariffs page before payment.
3.5. Payment is 100% in advance, by one of the following methods:
- Visa / Mastercard bank card via the LiqPay payment system;
- funds from the Customer's Wallet;
- bank transfer to the account specified above.
3.6. The Provider does not receive, process or store payment card details — they are transmitted directly to the payment system over a secure channel.
3.7. Payment is deemed made once the funds are credited to the Provider's account or the corresponding amount is debited from the Wallet. Partial payment does not entitle the Customer to demand the Services.
3.8. The Provider may change Tariff Plans and their prices. Changes do not apply to an already paid period, but apply to every subsequent period, including automatic renewal (Section 4).
3.9. The Customer is responsible for checking that the selected Tariff Plan, period and amount are correct before confirming payment.
4. Automatic subscription renewal
Important. The subscription is recurring and renews automatically.
4.1. When taking out a subscription, the Customer consents to recurring automatic charges for the Services to their payment card. Consent is confirmed by a separate checkbox on the payment page; without it the order is not placed.
4.2. After a successful first payment, the payment system stores a payment token for the card. The Provider does not store card details and uses the token solely for charges under this contract.
4.3. The charge is made automatically on the day the paid period ends, for the same Tariff Plan and the same term, at the price in force at the moment of the charge. A separate notice or confirmation before each charge is not required — the Customer is deemed to be informed by this Section.
4.4. The Customer may cancel automatic renewal at any time in the personal account, in the subscription section. Cancellation applies to subsequent periods; access remains until the end of the period already paid for.
4.5. Cancelling in good time is the Customer's responsibility. A charge made before cancellation is lawful and is not refundable on that ground, including where the Customer did not use the Platform.
4.6. If an automatic charge fails (insufficient funds, blocked card, expired card and so on), the Provider may retry within a reasonable period. If payment is not received, access to paid functionality ends without further notice.
4.7. The Customer must keep their payment details up to date and monitor the status of the subscription in the personal account.
5. Wallet and bonus funds
5.1. The Wallet is an internal record of funds for paying for the Platform's Services. It is not a bank account, a deposit, electronic money or a means of payment; no interest accrues on the balance.
5.2. Wallet funds are recorded in US dollars (USD). Card top-ups are subject to clauses 3.2–3.3.
5.3. Wallet funds may be used solely to pay for the Platform's Services (subscriptions, advertising services, other services). Transfers to other users are not available.
5.4. Bonus funds (referral rewards, promo codes, promotional and compensatory credits) are not the Customer's money; they are not refundable, not exchangeable for cash and not withdrawable. The Provider may set an expiry date for them, restrict their use to particular Services, and cancel them if the relevant programme ends, if the terms of the contract are breached, or if signs of abuse are found.
5.5. The balance of the Customer's own (non-bonus) funds that were paid in and not used may be refunded upon written request under Section 7. The refund is made by the same method and to the same details from which the payment came, less Services already rendered, amounts used and payment system fees.
5.6. If the account is blocked for breach of the contract or the User Agreement, bonus funds are cancelled and own funds are refunded under clause 5.5, less amounts attributable to Services rendered.
6. Provision of access and term
6.1. Access is opened immediately after the funds are received, and in any case within 24 hours. For card or Wallet payments this usually takes a few minutes.
6.2. The date the Service is supplied is the date access is opened.
6.3. The Service is deemed properly supplied regardless of how much information and functionality the Customer actually used during the paid period. Unused volume is not carried over, suspended or compensated.
6.4. The minimum contract term is 1 month (Article 13(2)(6) of the Law of Ukraine "On Consumer Protection").
6.5. The contract runs until the end of the paid period and renews for a new term under Section 4; if automatic renewal has been cancelled or payment is not received, it terminates automatically.
6.6. When upgrading to a more expensive Tariff Plan, the difference is paid. When downgrading, the unused portion is credited to the Customer's Wallet and used to pay for subsequent Services; that difference is not refunded in cash.
6.7. If access is not opened within 24 hours, write to [email protected].
6.8. A trial period, where offered, is a free and voluntary service. The Provider may determine its terms, duration and eligibility, and may change or discontinue it at any time. A trial period creates no obligation to supply paid Services on preferential terms in the future.
7. Right of withdrawal
Important. Please read before paying.
7.1. Under Article 13(4) of the Law of Ukraine "On Consumer Protection", a consumer may terminate a distance contract within 14 days.
7.2. This right does not apply to SAMO-TRANS Services. Under Article 13(5)(1) of the same Law, a consumer has no such right where the service has been supplied electronically with their consent before the end of that period and they were informed of this in advance.
7.3. Because access is opened immediately after payment with the Customer's express consent, and this reservation is brought to their attention by this document and by a separate checkbox on the payment page, the 14-day right of withdrawal does not apply from the moment access is opened.
7.4. Before paying, the Customer confirms consent with a checkbox reading:
☐ I agree to immediate provision of access and to automatic charging of the subscription price until I cancel it, and I confirm that I lose the right to withdraw from the contract within 14 days under Article 13(5)(1) of the Law of Ukraine "On Consumer Protection".
Payment is not accepted without this checkbox. This does not limit the right to a refund on the grounds set out in Section 8.
8. Refunds
8.1. Funds are refunded if:
| Ground | Amount |
|---|---|
| Access was not opened within 24 hours through the Provider's fault | full amount |
| The Platform was unavailable continuously for more than 24 hours through the Provider's fault | pro rata for the period of unavailability, or a free extension for that period — at the Provider's choice |
| A duplicate (erroneous) charge for the same period and plan | the excess amount |
| A charge without any order for Services | full amount |
| Unused balance of own funds in the Wallet | under clause 5.5 |
8.2. Funds are not refunded:
- for a period during which access was open and the Platform operated properly — regardless of how much was used (clause 6.3);
- where the account was blocked for breach of this Offer or the User Agreement;
- for unavailability caused by circumstances beyond the Provider's control (the Customer's network or equipment, actions of providers and payment systems, third-party outages, force majeure);
- if the Customer gave access to third parties;
- in the amount of bank and payment system fees and exchange differences (clauses 3.2–3.3);
- in respect of bonus funds (clause 5.4);
- on the ground that the Customer did not achieve the expected business result (clause 2.4) or failed to cancel automatic renewal in time (clause 4.5).
8.3. Procedure. A request is sent to [email protected] with the subject "Refund" and must contain: full name, account email, date and amount of the payment, Tariff Plan, the ground under clause 8.1, and contact details.
8.4. The Provider reviews the request within 5 business days and reports the outcome to the email given. The Provider may request additional documents or explanations; the review period is suspended while they are awaited.
8.5. If the request is granted, the funds are returned within 10 banking days by the same method used for payment — to the same card, or by transfer to the same account.
8.6. The Provider charges no refund fee. The crediting time and the hryvnia amount depend on the issuing bank and the conversion rate, which the Provider does not influence.
8.7. If the request is refused, written reasons are given with a reference to the specific clause.
9. Advertising services
9.1. The Provider may supply services for placing advertising materials on the Platform. This Section applies in addition to the other terms of the contract.
9.2. An advertising slot is booked for a fixed term and paid for in advance — from the Wallet. A booking is confirmed once payment is made in full.
9.3. All advertising materials are subject to moderation. The Provider may reject a material or withdraw it from publication without giving reasons, in particular where it does not meet the technical requirements, advertising law or the Platform's subject matter, conflicts with its interests, or advertises competing services.
9.4. If a material is rejected before impressions begin, the amount paid is returned to the Advertiser's Wallet. No cash refund is made in that case. If a material is withdrawn during the campaign through the Advertiser's fault, the amount paid is not returned.
9.5. The Advertiser is solely responsible for the content of advertising materials, the accuracy of the claims, the rights to the intellectual property used, and compliance with the law, in particular the Law of Ukraine "On Advertising". By submitting a material, the Advertiser warrants that it holds all necessary rights and permissions and indemnifies the Provider against losses, fines and costs arising from claims by third parties or public authorities in respect of that material.
9.6. The Provider does not guarantee any number of impressions, clicks, enquiries or any other advertising performance. The Platform's statistics are the sole source of data on impressions and clicks.
9.7. The Provider may change the position, size and styling of advertising slots and may temporarily suspend impressions for technical reasons. If impressions are suspended through the Provider's fault for more than 24 consecutive hours, the booking term is extended accordingly.
10. Referral programme, promo codes and promotions
10.1. The Provider may run a referral programme, issue promo codes and run promotions. The terms of each programme are set by the Provider and published on the Platform.
10.2. Rewards are credited as bonus funds to the Wallet and are subject to clause 5.4.
10.3. The Provider may refuse to credit or may cancel a reward where signs of abuse are found: registration of fictitious accounts, self-referral, matching payment details, devices or IP addresses, cancellation or refund of the payment that triggered the reward, and other actions aimed at obtaining a reward contrary to the purpose of the programme.
10.4. The Provider may change or discontinue any programme unilaterally; bonus funds already credited and unused may then be cancelled with notice on the Platform.
11. Liability
11.1. The Platform is provided "as is" and "as available". The Provider does not guarantee uninterrupted or error-free operation, compatibility with the Customer's equipment, preservation of data, or that the Platform will meet the Customer's expectations.
11.2. The Provider is not liable for:
- the accuracy, completeness or legality of information posted by users;
- the actions of users and the consequences of deals concluded between them, including non-payment for transport, delays, damage, theft or loss of cargo;
- users' failure to meet tax, customs or other public obligations;
- losses, lost profit and lost income caused by the use of, or inability to use, the Platform;
- temporary unavailability of the Platform, or failures of networks, hosting, payment systems and other third parties;
- the consequences of unauthorised access to an account that did not occur through the Provider's fault;
- the content of external resources linked from the Platform.
11.3. The Provider's aggregate liability under this contract, on any ground whatsoever, is limited to the price of the Services actually paid by the Customer for the current paid period. The Provider is in no event liable for indirect losses or lost profit.
11.4. The Customer indemnifies the Provider against documented losses, fines and costs (including legal costs) arising from the Customer's breach of this contract, the User Agreement or the law, and from third-party claims in respect of content posted by the Customer.
11.5. The parties are released from liability in circumstances of force majeure, including war, hostilities, occupation, mobilisation, the introduction of martial law or a state of emergency, accidents, power and communication outages, cyberattacks, decisions of public authorities and failures of service providers.
12. Claims and disputes
12.1. Claims are sent to [email protected] in free form, stating the full name, contact details, account email, a description of the problem, the date and time it arose and the substance of the demand. The review period is 14 calendar days.
12.2. Following this claims procedure is mandatory before going to court.
12.3. Disputes not settled through negotiation are resolved in court under the law of Ukraine.
12.4. The Platform's electronic records are proper evidence of performance of the contract: access logs, payment records, Wallet transactions, advertising impression data and email correspondence.
13. Miscellaneous
13.1. The User Agreement, the Privacy Policy and the Review Policy form an integral part of this contract.
13.2. All intellectual property rights in the Platform — the source code, design, structure, database and the SAMO-TRANS trade mark — belong to the Provider in full. Use without the Provider's written permission is prohibited.
13.3. The Provider may amend this Offer. A new edition takes effect once published on the Platform and does not apply to periods already paid for. Continued use of the Platform or payment for the next period constitutes acceptance of the changes. The Customer must keep themselves informed of the current edition.
13.4. The Customer may not assign their rights and obligations under this contract to third parties without the Provider's written consent. The Provider may transfer its rights and obligations under this contract to another person in the event of reorganisation or transfer of the business, giving notice on the Platform.
13.5. Notices are deemed properly given if sent to the email address stated in the Customer's account or posted in their personal account.
13.6. This Offer is drawn up in Ukrainian. Where versions in other languages exist, the Ukrainian version prevails.
13.7. The invalidity of an individual provision does not render the contract as a whole invalid.