User Agreement

Rules for using the SAMO-TRANS platform Edition of 05.08.2026

By registering on the SAMO-TRANS platform, creating an account or using the Platform in any way, you confirm that you have read this Agreement, understand it and accept it in full. If you do not agree, stop using the Platform.

This Agreement forms an integral part of the Public Offer. The processing of personal data is governed by the Privacy Policy, and the posting of reviews by the Review Policy.

Administration

Individual entrepreneur O.V. Rybalko

1. About the Platform

1.1. SAMO-TRANS is an information service in the field of freight transport. It provides a marketplace for posting and finding information about cargo and vehicles.

1.2. The Administration is not a carrier, freight forwarder, agent, broker, intermediary or a party to contracts between Users. It does not arrange transport, does not accept cargo, does not supervise deals and does not handle settlements between Users.

1.3. Users conclude all deals independently, at their own risk and on their own responsibility. The Administration is not a witness, guarantor or intermediary in such deals and takes no part in resolving disputes between Users.

1.4. Information on the Platform is posted by Users. The Administration does not vet it in advance, does not confirm its accuracy and does not guarantee that it is up to date. The existence of an account, a rating, reviews or any badges on the Platform is not confirmation of a User's reliability.

1.5. Use is permitted for persons aged 18 and over.

1.6. Recommendation: before concluding deals, check your counterparties yourself — ask for constitutional documents, powers of attorney, insurance policies and transport documents. The Administration does not carry out such checks.

1.7. The Administration may change, restrict, extend or discontinue the operation of the Platform, of individual features and services, and may carry out maintenance, including without prior notice.

2. Account

2.1. The User undertakes to provide accurate data and keep it up to date. The Administration may require confirmation of the data and suspend access until it is provided.

2.2. The User is solely responsible for keeping their password safe and for all actions performed under their account, including those of their employees. Report any unauthorised access immediately to [email protected].

2.3. Sharing access with third parties is prohibited. For several people to work, add employees within your tariff. The actions of employees are deemed the User's actions.

2.4. One User — one account. Duplicates are grounds for blocking.

2.5. The User may delete their account at any time. Deletion is not a ground for a refund for the paid period and does not terminate obligations that arose before deletion.

2.6. A person acting on behalf of a legal entity or entrepreneur confirms that they hold the relevant authority.

3. Rules for posting information

3.1. Only accurate and current information about cargo and vehicles may be posted, and only where the User has the right to post it.

3.2. It is prohibited to post:

• inaccurate, outdated or misleading information;
• duplicate listings to artificially improve ranking;
• information about transporting goods banned from circulation;
• advertising of third-party services without the Administration's written permission;
• material infringing third parties' intellectual property rights;
• insults, threats, incitement to violence, discrimination;
• personal data of third parties without their consent;
• anything that breaches the law of Ukraine.

3.3. It is prohibited to:

• disrupt the normal operation of the Platform or create excessive load;
• carry out automated data collection (parsing, scraping, indexing) outside the provided API and without written permission;
• use bots and scripts to interact with the Platform;
• gain unauthorised access to other users' accounts or to systems;
• copy, export or distribute the Platform's databases and content, or build your own services or databases on them;
• use contact details obtained on the Platform for mailings, advertising or other purposes unrelated to concluding a specific deal;
• impersonate another person or a representative of the Administration;
• send spam;
• circumvent tariff plan limits, including by registering additional accounts.

3.4. The User is solely and fully responsible for the content they post. By posting content, the User:

• confirms that they hold all necessary rights and consents;
• grants the Administration a free, non-exclusive, perpetual right to store, reproduce, change the technical format of, translate, publicly display and communicate the content to the public as part of operating and promoting the Platform, including in the Platform's official channels and communities (Telegram, social networks), in newsletters, in search results and through the Platform's API;
• accepts that contact details from their profile and listings become available to other Users according to their tariffs and may be passed on through the API to the Platform's integrators.

3.5. The Administration may delete, hide, reject or edit content that breaches this Agreement or the law, without prior notice and without giving reasons. Moderation is a right, not an obligation, of the Administration, and carrying it out does not confirm that content is accurate.

3.6. Users exchange messages at their own risk. The Administration may access the content of messages in order to handle complaints, prevent abuse and comply with the law.

4. Use of the API

4.1. Access to the application programming interface (API) is granted within the relevant tariff and on the terms of the Platform's technical documentation.

4.2. Access keys are confidential. The User is responsible for all actions performed with their keys and must notify the Administration immediately if they are compromised.

4.3. It is prohibited to exceed the limits set, to share access with third parties, or to accumulate, store or resell data obtained through the API beyond the purposes of dealing with a specific counterparty.

4.4. The Administration may change the API, impose limits, and temporarily restrict or terminate access in the event of breaches, excessive load or a security threat.

5. Blocking

5.1. The Administration may suspend or terminate access in the event of a breach of this Agreement or the Public Offer, posting of inaccurate information, justified complaints from other Users, actions threatening the operation or reputation of the Platform, attempts to circumvent tariff limits, and where fraud or abuse is reasonably suspected.

5.2. In the case of a gross breach, blocking is applied without warning.

5.3. Where an account is blocked for a breach, funds for the paid period are not refunded and bonus funds are cancelled.

5.4. Blocking may be appealed at [email protected]. The Administration's decision following the review is final.

6. Intellectual property

6.1. All intellectual property rights in the Platform — the source code, design, structure, database, texts, graphics and the SAMO-TRANS trade mark — belong to the Administration in full under Articles 429 and 430 of the Civil Code of Ukraine and the Law of Ukraine "On Copyright and Related Rights".

6.2. The Platform is an original software product created to the Administration's order and at its expense. Third-party components (open-source libraries, fonts, services) are used lawfully in accordance with their licences.

6.3. Use of the Platform, its elements and its database without the Administration's written permission is prohibited.

6.4. Rights to User content remain with Users, subject to clause 3.4. User content and advertising materials are posted by their authors; the Administration is not their author.

6.5. If you believe that material on the Platform infringes your intellectual property rights, send a reasoned notice to [email protected] stating: your contact details, a link to the material, the basis of your rights and your demand. The notice is reviewed within 14 calendar days; where justified, the material is removed or access to it is restricted.

7. Personal data

7.1. Personal data is processed in accordance with the Privacy Policy, which forms an integral part of this Agreement.

7.2. By using the Platform, the User confirms that they have read the Privacy Policy and consents to the processing of their personal data on the terms it sets out.

7.3. By posting a listing or the data of their employees or contact persons, the User confirms that they have a legal basis for passing such data to the Platform and to other Users, and is solely answerable to those persons.

8. Liability

8.1. The Platform is provided "as is" and "as available". The Administration does not guarantee uninterrupted, error-free operation, preservation of data, or that the Platform will meet the User's expectations.

8.2. The Administration is not liable for:

• the accuracy, completeness or legality of User content;
• the actions of Users and the consequences of deals concluded between them;
• Users' failure to perform obligations, in particular non-payment for transport, delays, damage, theft or loss of cargo;
• losses and lost profit from the use of, or inability to use, the Platform;
• temporary unavailability for reasons beyond the Administration's control;
• the consequences of unauthorised access to an account through the User's fault;
• the content of external resources and third-party advertising materials.

8.3. The Administration's aggregate liability is limited to the price of the Services actually paid by the User for the current paid period. Indirect losses and lost profit are not compensated.

8.4. The User indemnifies the Administration against losses, fines and costs caused by their breach of this Agreement or the law, and by third-party claims in respect of content they posted.

9. Final provisions

9.1. The Administration may amend this Agreement. A new edition takes effect once published on the Platform. Continued use constitutes acceptance of the changes. The User must keep themselves informed of the current edition.

9.2. This Agreement is governed by the law of Ukraine. Disputes are resolved in court after the mandatory claims procedure.

9.3. Enquiries and claims go to [email protected]; the review period is 14 calendar days.

9.4. The Platform's electronic records are proper evidence: access and activity logs, payment and transaction records, stored content and email correspondence.

9.5. This Agreement is drawn up in Ukrainian. Where versions in other languages exist, the Ukrainian version prevails.

9.6. The invalidity of an individual provision does not render the Agreement as a whole invalid.